Be sure to communicate with the team via the support page. My Steam Deck had an issue with the battery not charging past 53%. 6. We are happy to announce today that our new Steam Deck repair centers are now open. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Seal the box well with packing tape and attach your shipping label to the box. ago. Looking at the Steam Deck product. 04. 1. Got it back and it also has a stuck pixel. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Miffen May 27, 2022 @ 12:09pm. Make sure the white LED is on. Make sure your Steam Deck is off and plug it in using the charger. 5 - Holy Grail of an Update for Emulation. Wi-Fi 6E. sure if you rebuy, you go back to the end and wait another year. Received my replacement on 3/29 or 3/30, I forget. The worst RMA Experience. 1 year warranty US, 2 years in most of the EU. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. I read many threads about people reviewing their unit, and I think something is wrong about mine. I'm from Germany, and this goes too far for initiating an RMA process. Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. beebacked • 1 yr. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Steam Deck Broke Again After Being Returned From RMA. I still have no update and waiting for a new unit to be shipped to me. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. 05. Jacob99200 • 1 yr. ago. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. Steam Deck broken after SSD change. ago. If you'd like to attach a file or screenshot to. Yeah that seems to be the general time frame I'm seeing online which sucks. largelylegit. They responded within hours when I started the ticket. negafy 256GB - Q1 • 1 yr. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. Video/photograph and record everything prior to sending in your deck for any RMA work. Lastly. Here’s a video I found:. ) Open the Steam Deck rear casing. Starts with 'FX', 'FW', or 'FV'. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Please let us know if you're still having any issues after exploring this. 1TB NVMe SSD. #2. Got my Steam Deck back from a second RMA in December. Steam initiated an RMA. my Steam Deck stopped charging after connecting it to an USB Hub. mcbwg Nov 20, 2022 @ 4:46pm. 3. I still have no update and waiting for a new unit to be shipped to me. #9. Unit arrived at warehouse (Netherlands) on April 4th. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. RMA & United Radio, Inc. great. Premium anti-glare etched glass. my Steam Deck stopped charging after connecting it to an USB Hub. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. Steam Deck RMA time question. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on average. Informed two PDF’s would be sent with shipping label and RMA. how long have you waited to get your RMA? I am based in Germany. It kinda sticks at the very end before you can press it completely down most of the time and it sounds like you break something. EDITED: 04. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. - Send out my Steam Deck on May 18th. komodo. if the first one is defective, id rather give them a year to. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Press Volume up and Power button just for a second. Valve already has my address, so there is no business for a support. Every time you take apart that silver sticker, it gets worse. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. If you RMA, your next Deck will have nearly identical IPS. Got it back and it also has a stuck pixel. shipped to valve rma center in netherlands 08. RMA status is they haven’t received it yet. Unit arrived at warehouse (Netherlands) on April 4th. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Unit arrived at warehouse (Netherlands) on April 4th. Once in the BIOS menu, unplug the power supply. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). I don't want to RMA. 7. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. ago. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Last edited by @R+5; May 27, 2022 @ 11:08am #2. It's very likely they will reject the RMA request. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Not necessarily, no. Not a major issue but one that annoyed because of the price spent on the deck. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. 1. And now, I’m so happy to report. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. how long have you waited to get your RMA? I. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. Help is also available if you can't log in, need to reset your. This is the number of hours on full-fat gaming. Now they request very personal information like full phone number and address. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. invision2212 Oct 15, 2022 @ 3:52pm. For the internal option, you’ll need to purchase an NVMe M. Pricing will be critical for the Steam Deck 2, with a possible price point of. Related. It happened yesterday at 10. Customers in these regions can reserve the Steam Deck here: steamdeck. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. SPARTAN VI said: Wife and I got our Decks today. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. my Steam Deck stopped charging after connecting it to an USB Hub. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. Replacement in event repair not possible. Unit arrived at warehouse (Netherlands) on April 4th. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. 3/5 RMA created 3/7 Shipped 3/10 delivered. The unit I have stopped charging. Steam initiated an RMA. I got my steamdeck on April 21 from eBay. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. Mine booted up instantly, no issues. - Deck finally arrives. All rights reserved. I think the RMA process is terrible. Yes you can, warranty is with device not accounts or users. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. RMA turnaround time also seems to be atrociously bad. 99 $ 9 . Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. Yes, a technician can tell that's what happened. Neoony Jun 3, 2022 @ 10:16am. That doesn't seem like good design considering the screen is oled. Using the D-Pad and A to select, navigate to "Setup Utility". I still have no update and waiting for a new unit to be shipped to me. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. Immediately I noticed the left trigger was mushy. usually anywhere from 6-8 hours. All trademarks are property of their respective owners in the US and other countries. Steam initiated an RMA. I likely have more repair experience than most technicians at their depot (30+ years). the first steam deck had a faulty fan which made a rumbly. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. We apologize for the inconvenience. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. I have returned 3 steam decks now. I am. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. This was already concerning as I did not want my new one repaired, rather it should be a new one. Print your RMA instruction sheet. 13 April 2022: Got shipping notification from Steam. We are happy to announce today that our new Steam Deck repair centers are now open. You will receive instructions about how to conduct your return once the. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. Replaced the screen. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. On the other hand, the buttons on the Q2 Deck felt mushy. Donations are appreciated, but not necessary:paypal. 8/6 new deck is on. Open the file. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. See more posts like this in r/SteamDeck. . But overall the variance is very minimal. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. #4 < > 4. 1280 x 800 HDR OLED display. So basically I will have 3 choices:. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Took about 2 weeks after I sent back my deck to get a new one. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. ago. These orders will start shipping on December 17th. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". #15. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. It's doubtful steam will RMA as it was damaged by you . The warranty process is fairly lengthy. 4. I'm waiting for Steam support reply, although I don't have much faith, honestly. 1. Go down and select System. They were difficult months indeed. My Steam Deck's been great, silent fan and all, great experience. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. I had to foot the shipping costs back to the US and use a freight forwarder to get. No company ever asked me to provide full contact details to initiate an RMA process before. delivery. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. Choose Battery storage mode, and confirm. 4" Diagonal display size. I got an email from a United Radio, Inc. Include the following items inside the box: RMA instruction sheet, bar code up. First time builder. Got my Steam Deck back from a second RMA in December. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. Snipperflipper Apr 13, 2022 @ 8:52am. 07. 3. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. how long have you waited to get your RMA? I. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. Step 1: Open up the steam deck by removing all 8 screws. Chatting with Steam Support to see if I can RMA one more time. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Eaten By A Dream. Plugged it in, turned it on, tested all buttons and touch screen through the settings. 2. But if you open up the Deck and the switches work when you press them. the RMA process is very slow, my deck arrived at Valve’s warehouse. H. setibeings • 10 mo. AutoModerator • Additional comment actions. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. 1. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. 24/03 -> 8AM I sent the Steam Deck through DHL. Either way, don't be surprised if a few days go by. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. I see many people having trouble with Wifi randomly shutting off oot of the box. If your issue is under warranty, Valve will continue fixing free of charge. Miffen May 27, 2022 @ 12:09pm. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. 2. Just to add, just buy steam deck locally i think yung game one at game extreme may 1 month replacement warranty. 25 pm. Valve's support page recommends holding the power. Valve didn’t fix it, they sent me a whole new deck. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. sawsac 64GB • 1 yr. The system will not go to sleep in this mode. I dropped off my package Tuesday, November 7th at 12pm. It is your responsibility to back up stored data before returning your Hardware. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Some days ago I asked again and now they don't even respond. 14 day buyers remorse return policy. 27/07-Steam deck crashed and refused to show anything other than a black screen. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. ago. Valve already has. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. I had a minor problem with haptics on my steam deck. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. Has anyone who went through the RMA process gotten a replacement yet?. " "We're happy to announce that Steam Decks will start shipping in Japan, South. If you find an answer, please leave a comment on. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. When the time comes, support will email you a new tracking number. So I had to contact Steam and set up an RMA. . Select your issue to review troubleshooting information and contact Steam Support if necessary. Sorry for the backstory. I was looking into the same. or maybe glue a chain that you can link to a backpack or something. 7. 2 2230 SSD separately, and prices right now are sky-high due to demand. Also, every time you open the Steam Deck, you degrade it. In some regions, you will also need to attach other documentation. Include the following items inside the box: RMA instruction sheet, bar code up. These orders will start shipping on December 17th. Yes, it’s called EBay, for a fortune. Go to setup utility. You also need to reset the OS. The console is at 50-55C, so nowhere near throttling. Let battery drain below 40%. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. ago. even though ur deck is 99%, its not 100%. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. They didn't steal it. ) Open the Steam Deck rear casing. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. First time was fixed, second was a new unit. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. You also need to reset the OS. #4 <. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. © 2023 Valve Corporation. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. Buy it with a credit card that gives you an extra 1 year warranty. Let your Steam Deck sit overnight until it has shut down on its own. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. The hardware failure rate for all PCs is somewhere between 0. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. Steam initiated an RMA. They sent me an rma shipping print on the 28th of november. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Video/photograph and record everything prior to sending in your deck for any RMA work. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Then I got a tracking email August 13th for my replacement steam deck. Honestly though, yes it’s valve, decent warranty and returns policy. 30/03 -> Valve sent me a new Steam Deck. bring your phone with the email in case they need to scan the barcode from the email. You're without your Steam Deck until the replacement/repaired unit arrives. I contacted support, explained what happened and to their credit were very quick to issue an RMA. Check my Steam Deck L1 button repair on youtube. shipped to valve rma center in netherlands 08. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. And what to do if you end up with a broken version of. Steam Deck: On bottom-right rear surface. At least this time Steam Deck seemed to work fine. Then yes you RMA. #15. Press Steam button. Literally nothing happens when using them. 3. Hold Volume+ and press the power button once to boot into BIOS. Steam Deck support i. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. I still have no update and waiting for a new unit to be shipped to me. 00/Count)For Reference, here are the details on the "repair". delivery. 1280 x 800 HDR OLED display. Donations are appreciated, but not necessary:paypal. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). The Steam Deck should boot into the BIOS menu. it never went below that threshold (when the issue happened, it dropped to 200 every time). My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. Got the RMA, sent the device off. My fan RPM is above 4000 so my fan isn't dead either. There's a good chance they'll take care of it because that's an exceptional. Repairs for issues covered. Opened it, made sure everything was sealed, and that everything was there. how long have you waited to get your RMA? I. It's been a total of 10 working days Today, 9th of November - I receive my deck back. Hi Friends. My Steam Deck had an issue with the battery not charging past 53%. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Valve also confirmed that it has updated the Steam Deck product page. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. They just need to transfer the warranty to you if they registered it. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. 5/26 - FedEx picks up replacement. The console is at 50-55C, so nowhere near throttling. Using the D-Pad and A to select, navigate to "Setup Utility". The only exception is RB takes a screenshot. Getting a little bit impatient at this point. how long have you waited to get your RMA? I. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Steam Deck RMA time question. Deck received 8/1 died that evening just downloading games no power at all. Also, I bought this Deck (256GB) second-hand. 1. List of troubleshooting. have fun waiting 3 weeks, i'm about to RMA mine for the second time. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. I had a RMA a TV and it was 3. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Make sure your Steam Deck is off and plug it in using the charger. The power button is great now as well, it's clicky instead of mushy. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. even though ur deck is 99%, its not 100%. Steam Deck RMA process in the UK. Of course this was during the queue and as of now there’s no more queue but I. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. They sent me back a brand new sealed device and they were very quick about it too. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. Restart the Steam Deck again.